Account Related
Is it necessary to have an account to place an order?
No, you can place an order as a guest without creating an account. However, creating an account offers several benefits.
What are the benefits of creating an account?
Creating an account provides:
- Faster checkout by saving your billing and shipping information.
- Access to your previous order history.
- The ability to process returns and order cancellations.
- Updates on the latest promotions and newsletters.
How do I get sale or promotional messages from MTJ?
Subscribe to our newsletter via our website to stay updated on sales and promotions.
How do I search for an item on the website?
Click the search icon, enter the item code you’re looking for, and press Enter on your keyboard.
Can I reserve my order online?
Unfortunately, you cannot hold or reserve an item for a future purchase online.
How will I know if MTJ has received my order?
You will receive a confirmation email titled Sales Order Summary once your order has been received. If you do not receive this email, please contact us.
Can I modify an order after placing it?
Yes, you can modify your order by contacting our representatives. They can assist you in changing, canceling, or placing a new order as required.
Payments Related
How can I pay for my order?
You can pay for your order using the following methods:
- Cash on Delivery – Available nationwide for orders within Pakistan.
- Online Payment – Visa and MasterCard debit and credit cards (available worldwide).
How do I redeem a voucher/discount code for online purchases?
To redeem a discount code:
- Go to your cart.
- Enter the discount code on the checkout page.
- Click Apply to see the updated price.
When will I receive my refund after order cancellation?
If payment was made via a credit or debit card, the refund will be processed back to the same account within 10 days of order cancellation.
What should I do if my payment fails?
Ensure the payment information you provided is accurate. If the issue persists, contact your bank or reach out to us for assistance.
Shipping & Handling
What is the delivery time for my order?
Delivery times are as follows:
- 1-3 days for cities like Karachi, Lahore, and Islamabad.
- 2-5 days for other major cities.
- 3-7 days for smaller cities and remote areas.
What type of shipping do you use?
We use overnight and overland shipping through leading third-party courier companies.
Can I ship my order outside Pakistan?
Yes, we offer international shipping. To place an order for delivery outside Pakistan, simply select the relevant country on our website. However, please note that perfumes cannot be shipped outside Pakistan.
What should I do if I miss my delivery?
Our courier partners will attempt delivery twice. Kindly ensure the address and city provided during checkout are accurate to avoid missed deliveries.
Can I change the shipping or billing address of an order after it has been processed?
Unfortunately, the shipping or billing address cannot be modified once your order has been processed and dispatched.
What is the difference between “Order ID” and “Tracking ID”?
- Order ID: Identifies your order and is included in the Sales Order Summary email.
- Tracking ID: Sent once your order is dispatched, allowing you to track the delivery status on the courier’s website.
Shipping & Returns
What is MTJ’s refund policy?
What Is MTJ’s Refund Policy?
- If the product is unused, you can request a refund within 30 days of purchase.
- For Apparel, if there is any defect or damage, you are eligible for a refund or exchange—no questions asked.
- Perfumes have a 30-day easy return policy, with no questions asked.
Is there a shipping fee for perfumes?
Yes, a flat Rs. 200 shipping fee applies to all perfume orders across Pakistan.
Do you ship perfumes internationally?
No, perfumes are not shipped internationally.
Contact Us
How can I contact MTJ?
You can contact us through any of the following methods:
- Email: cs@mtj.com.pk
- Facebook Messenger: Message us via our official page
- Call us: +92(21)-36-111-685 (MTJ)
- Timings: Monday to Saturday, 10AM to 9PM